Safes

Get peace of mind knowing that your important belongings are safe no matter what. Discover the fire protected Yale safes.

Fire Safes

How do I set the PIN code on my Fire Safe?

Please refer to the installation manual included with your product, or view Yale’s Fire Safe fitting instructions here (link to PDF found at http://www.yale.co.uk/en/yale/couk/productsdb/safes/fire-safes/YFM352FG2---Medium-Fire-Safe/ )

Can I wall or floor-mount this safe?

This safe can only be floor-mounted due to the fire-protective material inside.

How do I install my Fire Safe?

Please refer to the installation manual included with your product, or view Yale’s Fire Safe fitting instructions here (link to PDF found at http://www.yale.co.uk/en/yale/couk/productsdb/safes/fire-safes/YFM352FG2---Medium-Fire-Safe/ )

How do I turn the sound on/off?

Please refer to Yale’s Fire Safe manual here  http://www.yale.co.uk/en/yale/couk/productsdb/safes/fire-safes/YFM352FG2---Medium-Fire-Safe/

Will my PIN code still be the same when the batteries have gone flat?

Your PIN code will remain the same until you go through the reset code procedure. 

The keypad flashes 3, 2, 1. What does this mean?

You have been locked out due to entering an incorrect PIN code. Please wait until the three-minute countdown has expired and re-enter the correct PIN code.

I have forgotten my PIN code, what can I do?

All Yale Fire Safes are preset with factory ‘default’ codes. This code can be obtained by emailing Yale Customer Services at info@yale.co.uk. To process your email request, you will need to quote the Fire Safe Serial Number (located underneath the digital keypad, usually in the format ‘E1XXXXXX’), your name, address, telephone number, proof of purchase, and identification displaying your name and address (for example, a driving licence). Your six-digit factory pass code will be emailed to you within 24 hours, together with instructions on how to use this code to gain access to your safe.

I can’t get into my safe as the batteries have gone flat

The Fire Safe has a manual override method, in order to gain access in cases such as this you first need to apply a +9V battery to the two terminals located underneath the dial. To do this: 1) Hold the battery on to the terminals, whilst keeping the 9V battery held on with your other hand 2) Touch the digital screen to ‘wake up’ the safe’s display 3) Enter your code in the normal manner and the safe will open. Once the safe is open please replace the batteries.

Value Safes

I have lost my override key, what can I do?

Replacement keys can be ordered via the Yale store online - https://www.yalestore.co.uk/spares/key-safe-spares.html

Here you will find two types of key, which should be shown on your Yale safe. Please write in the number of your key. These will then be posted out to you within 3-5 working days.

Where can I find the code to get new keys ordered?

The code may be found in several locations, please look in the top right hand corner of the door, around the keyhole engraved in the cam lock or on a sticker.

Can I wall or floor-mount this safe?

You can either wall or floor-mount this safe, and four bolts are provided for your use.

How do I install my Value Safe?

Please refer to the installation manual included with your product, or view Yale’s Value Safe fitting instructions here (link to PDF found at http://www.yale.co.uk/en/yale/couk/productsdb/safes/value-safes/YSV250DB1---Value-Home-Safe/

How do I set the PIN code on my Value Safe?

Please refer to the installation manual included with your product, or view Yale’s Value Safe fitting instructions here (link to PDF found at http://www.yale.co.uk/en/yale/couk/productsdb/safes/value-safes/YSV250DB1---Value-Home-Safe/

Certified Safes

Where can I find my key number?

This is a long serial number, which can be found underneath the keypad.

The safe is not accepting my new code, what can I do?

Please make sure you are completing the set code procedure until it displays 'good', remembering that if you have opened the safe with the key you also have to lock it with the key, from then on using the code as usual. 

I can’t set my code; I simply get the ‘ERROR’ message on the screen. Why is this?

To set the code successfully, press the ‘ENTER’ key and ‘3’ simultaneously. It is easiest to first press and hold down the ‘ENTER’ button then press ‘3’ with your other hand. The ’SET CODE’ message will appear on the LCD screen, and you can go ahead and set the code in the normal manner.

I have forgotten my PIN code

If you have forgotten your code, use the manual override key to open the safe and re-set the code.

 

For further information view Yale’s ‘how to install’ guide here (link to PDF found at http://www.yale.co.uk/en/yale/couk/productsdb/safes/certified-safes/YSM250EG1--Home-Safe/

I have lost my override key, what can I do?

Replacement keys can be ordered via the Yale store online - https://www.yalestore.co.uk/spares/key-safe-spares.html

Can I wall or floor-mount this safe?

You can either wall or floor-mount this safe, and four bolts are provided for your use.

How do I install my Certified Safe?

Please refer to the installation manual included with your product, or view Yale’s Certified Safe fitting instructions here (link to PDF found at

http://www.yale.co.uk/en/yale/couk/productsdb/safes/certified-safes/YSM250EG1--Home-Safe/

 

Alternatively, view Yale’s ‘How to install’ video on You Tube https://www.youtube.com/watch?v=6TY9OggM97s

How do I set the PIN code on my Certified Safe?

Please refer to the installation manual included with your product, or view Yale’s Certified Safe fitting instructions here (link to PDF found at

http://www.yale.co.uk/en/yale/couk/productsdb/safes/certified-safes/YSM250EG1--Home-Safe/

Alternatively, view Yale’s ‘How to install’ video on You Tube https://www.youtube.com/watch?v=6TY9OggM97s


Security Safes

The safe is not accepting my new code, what can I do?

Please make sure you are completing the set code procedure until it displays 'good', remembering that if you have opened the safe with the key you also have to lock it with the key, from then on using the code as usual. 

I can’t set my code; I simply get the ‘ERROR’ message on the screen. Why is this?

To set the code successfully, press the ‘ENTER’ key and ‘3’ simultaneously. It is easiest to first press and hold down the ‘ENTER’ button then press ‘3’ with your other hand. The ’SET CODE’ message will appear on the LCD screen, and you can go ahead and set the code in the normal manner.

I have lost my override key, what can I do?

Replacement keys can be ordered via the Yale store online - https://www.yalestore.co.uk/spares/key-safe-spares.html

Here you will find two types of key, which should be shown on your Yale safe. Please write in the number of your key. These will then be posted out to you within 3-5 working days.

Where can I find my key number?

This is a long serial number, which can be found underneath the keypad.

How do I turn the sound on/off?

You need to press and hold ‘ENTER’ whilst simultaneously pressing ‘2’ to change this setting.

Please refer to the Yale installation manual for further information link to PDF found at

http://www.yale.co.uk/en/yale/couk/productsdb/safes/security-safes/YSB200EB1---Compact-Safe/

How do I set my user code?

Please refer to the installation manual included with your product, or view Yale’s Security Safe fitting instructions here (link to PDF found at

http://www.yale.co.uk/en/yale/couk/productsdb/safes/security-safes/YSB200EB1---Compact-Safe/

Is it possible to hide the digits when I’m entering my user code?

You need to press and hold ‘ENTER’ whilst simultaneously pressing ‘1’ to change this setting. If display shows ‘dp code’ then the code will be visible in the display when a code is entered. If it shows ‘dp’ no input digits will be visible in the display when a code is entered.

 

Please refer to the Yale installation manual for further information link to PDF found at

http://www.yale.co.uk/en/yale/couk/productsdb/safes/security-safes/YSB200EB1---Compact-Safe/

Can I wall or floor-mount this safe?

You can either wall or floor-mount this safe, and four bolts are provided for your use.

How do I install my Security Safe?

Please refer to the installation manual included with your product, or view Yale’s Security Safe fitting instructions here (link to PDF found at

http://www.yale.co.uk/en/yale/couk/productsdb/safes/security-safes/YSB200EB1---Compact-Safe/

 

Alternatively, view Yale’s ‘How to install’ video on You Tube https://www.youtube.com/watch?v=6TY9OggM97s

How do I set the PIN code on my Security Safe?

Please refer to the installation manual included with your product, or view Yale’s Security Safe fitting instructions here (link to PDF found at

http://www.yale.co.uk/en/yale/couk/productsdb/safes/security-safes/YSB200EB1---Compact-Safe/

 

Alternatively, view Yale’s ‘How to install’ video on You Tube https://www.youtube.com/watch?v=6TY9OggM97s